I am hoping to let off some steam with this post. I have fueled some great workouts with the emotion behind this topic and hope that venting it out there lets me let go of it. LA Fitness – you are doing it alll wrong.
This has been a long time coming, but I got pushed over the edge this weekend. My “normal” club was built less than 7 years ago, so quite new in the scheme of many businesses and especially gyms around here. I have actually attended a few other LA locations that put mine to shame.
- Overall Sanitation – Disgusting is not even close. For being 7 years old, it would appear the place (locker rooms especially) have not been cleaned in about 6 years and 11 months. Let me tell you how attractive that makes the (normally ice water) public showers. Please take some pride in your club and have appropriate cleaning and mainenance. (I may still try to snap some pictures of the yellowed walls in the bathroom area, seemingly stained yellow urinals, cracking grout/caulk, etc.
- Corporate BS – When I first joined, I asked at the front desk how to make suggestions, 20 minutes later, someone finally had a response. I submitted a request to have a lap clock installed, you know… the ones you can read the seconds on rather than having to remove your goggles and squint at the regular size analog clock on the wall. I was basically told it will never happen because each club is standardized and they would have to do it for all of them…. so you are telling me that you value the water aerobics class and hot-tub goers more than someone who is interested in lap swimming.
- That juice/smoothie bar – that never came to be. Remember how there were these great plans to bring in a small cafe that would do all natural fruit smoothes, recovery drinks etc? How is that going for you? Still nothing.
- Here is the big one. I just received a new debit card last week and activated it. Apparently it happened on the day that they tried to auto-process my payment. The next day I receive a call (Good Friday) and told the lady that I did not have my card on me at the time and would call back to get the updated information and asked to update my file with that information. Less than 2 hours later I received another call. I explained that again I did not have my card on me, and if they would make note of it, I would call in to get them the information. At this point I am ok, maybe they each called for our 2 different accounts (why they are not billed together… who knows) An hour later… another call. This is when I get irritated. Again, I let the person know the situation, and ask them to please make note and to stop calling. There are 2 possible situations here – the people lied to me, or their system is absolutely crap, because yet again (4x the first day) I got another call. Same story…except at this point I have lost it. I am quitting this club because of this giant mess.
So… I had forgotten my debit card at work on Thursday thus I would not call in until Monday. Saturday rolls around, and none to my surprise… I end up with 5 phone calls, 4 of which I answered and repeated the same thing over and over. Please stop calling, I will be going into the club to cancel my membership.
I am just livid with this. One would think I ran off with millions of dollars of someone elses money. Mind you… I cannot cancel over the phone, you either have to snail mail in a form or go to the club to do it. When we signed up, we had to pay first and last month dues. So there is no settling up to be done except for me to go in and talk to a manager.
I am just in shock at how this whole situation has gone. But when I choose to spend money on something like this, I would think the treatment would be a bit better than this. Good by LA Fitness, my business is goign elsewhere.